Refund Policy

Last Updated: May 2026

At EcartFlow, customer satisfaction is important to us. This Refund Policy explains how returns, refunds, exchanges, and damaged item requests are handled for purchases made from our store.

EcartFlow is operated by LIBERTY GATE GENERAL TRADING LLC, a Wyoming Limited Liability Company. The official company address is 30 N Gould St Ste N, Sheridan, WY 82801, United States.

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Proof of purchase or order confirmation may be required.

Non-Returnable Items

Some items may not be eligible for return, including:

Personalized or customized products
Gift cards
Clearance or final sale items
Used, damaged, or altered products
Products marked as non-returnable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
Your full name
Photos or videos of the damaged, defective, or incorrect item
A short explanation of the issue

Once reviewed, we may offer a replacement, refund, or other suitable solution.

Return Process

To request a return, please contact us first:

Email: care@ecartflow.com
Phone: +1 (917) 735-3680

If your return request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are damaged, defective, or incorrect. If you need an exchange, please contact us with your order details.

Contact Information

EcartFlow
Operated by LIBERTY GATE GENERAL TRADING LLC
A Wyoming Limited Liability Company
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: care@ecartflow.com
Phone: +1 (917) 735-3680