Refund policy

Last Updated: May 2026

At ECartFlow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with this policy.

Return Window

Customers may request a return within 30 days of receiving their order.

Eligibility Requirements

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Perishable products
Customized or personalized products
Gift cards
Clearance or final-sale items
Products marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you promptly.

Return Process

To initiate a return, please contact:

Email: care@ecartflow.com

Phone: +1 (917) 735-3680

Our team will provide return instructions and, if applicable, a return shipping address.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect.

Contact Information

ECartFlow

301 N Gould St Ste N
Sheridan, WY 82801
United States